Table of Content

Definitions

  • Personal Data: Information that can identify an individual, directly or indirectly, through identifiers like name, ID number, location data, online identifiers, or traits related to physical, physiological, genetic, mental, economic, cultural, or social identity.
  • Processing: Any operation on personal data, such as collecting, storing, organizing, altering, retrieving, using, sharing, restricting, or deleting, whether automated or manual.
  • Profiling: Automated processing of personal data to evaluate personal aspects, such as work performance, financial status, health, preferences, behavior, or location.
  • Controller: The entity determining the purpose and means of processing personal data, either alone or jointly, as defined by applicable EU or national laws.
  • Processor: An entity processing personal data on behalf of the controller.
  • Recipient: Any entity receiving personal data, excluding public authorities processing data for specific legal inquiries under EU or national law.
  • Third Party: Any entity other than the data subject, controller, processor, or those authorized to process data under the controller’s or processor’s direct authority.
  • Consent: A freely given, specific, informed, and unambiguous indication of the data subject’s agreement to process their personal data.
  • Personal Data Breach: A security incident leading to accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of or access to personal data.
  • Group of Undertakings: A controlling company and its subsidiaries.
  • Supervisory Authority: An independent public body established under GDPR Article 51.

About Us

N1bet (“Casino,” “Website,” “Company,” “We,” “Us,” “Our”) is operated by Dama N.V., a Curaçao-registered company (No. 152125) located at Scharlooweg 39, Willemstad, Curaçao, with E-gaming license OGL/2023/174/0082 from the Curaçao Gaming Control Board. Paysafe payments are processed via Dama N.V. Players must verify compliance with local gambling laws. As the data controller, we process personal data to facilitate gaming and related services.

Our Data Protection Officer (DPO) oversees compliance and can be reached at dpo@casinon1bet.org for questions, rights requests, or concerns.

Contact Us

To exercise your rights or inquire about this policy, contact us via:

  • Email: support@casinon1bet.org
  • Support Chat: Available on the N1bet website
  • DPO Email: dpo@casinon1bet.org

You can request access to your data, correct inaccuracies, stop marketing communications, or obtain a data copy. If you suspect a privacy breach or need clarification, contact our DPO. We aim to respond within one month, though complex requests may take longer, with notification provided. If emails go unanswered after 10 days, try an alternative contact method.

Information We Collect

We collect:

  • Provided Data: Information from registration, deposits, bets, withdrawals, chats, or due diligence, including name, address, birth date, ID number, email, phone, financial details, and verification documents.
  • Technical Data: IP address, browser type, operating system, time zone, and cookie data (see Cookie Policy).
  • Gameplay Data: Games played, interaction duration, and site navigation.
  • Analytics Data: Usage patterns, such as page visits, clicks, and timestamps, for troubleshooting and service improvement.
  • Third-Party Data: Information from other Group sites or services, combined for AML and responsible gambling compliance.

We work with third-party processors (e.g., payment providers, marketing partners, analytics firms) who follow our instructions to support service delivery.

Data Categories

  • Identity Data: Name, username, birth date, gender.
  • Contact Data: Address, email, phone.
  • Financial Data: Payment methods, bank details, KYC documents.
  • Transaction Data: Deposits, withdrawals, wagers.
  • Technical Data: IP, browser, device information.
  • Usage Data: Site interactions, gaming history, bonuses, AML/RG profiles.
  • Marketing Data: Communication preferences.
  • Special Categories: Responsible gambling data or ethnic details from documents, if required.

How We Use Your Data

We use your data to:

  • Fulfill gaming service contracts (e.g., processing deposits, withdrawals, or queries).
  • Send marketing communications with consent.
  • Personalize site content and ads.
  • Comply with AML and responsible gambling laws.
  • Conduct analytics, troubleshoot, and improve services.
  • Prevent fraud and assign risk profiles.
  • Monitor responsible gambling behaviors.
  • Ensure site security and functionality.

Aggregated, anonymized data may be used for statistical purposes without identifying individuals.

Lawful Basis for Processing

Data Type Collection Method Purpose Legal Basis
Identity Data Registration Profile creation, AML verification, contact Contract, legal obligation
Contact Data Registration/KYC Support, marketing, identity verification Contract, consent, legal obligation
Verification Data Requested uploads Identity/AML checks Legal obligation
Financial Data Deposits/withdrawals Service delivery, KYC, fraud prevention Contract, legal obligation
Transaction Data Auto-generated Service delivery, AML/RG compliance Contract, legal obligation
Gaming Data Gameplay activity Service delivery, compliance Contract, legal obligation
Communications Data Emails/chats/calls Query resolution, risk management Contract, legitimate interest
Profile Data Gameplay/cookies Personalization, AML/RG, marketing Consent, legal obligation
Technical Data Site usage Fraud prevention, functionality Legal obligation, legitimate interest

Data Sharing

We may share data with:

  • Group entities for service delivery, fraud prevention, or AML/RG compliance.
  • Game and payment providers (e.g., NetEnt, Paysafe) under their privacy policies.
  • Marketing partners for promotions, with consent.
  • Authorities for legal compliance.
  • Third-party tools for KYC, AML, or communication.

Data is shared minimally, with safeguards to ensure lawful processing.

Data Retention

We retain data only as necessary for service provision or legal obligations (e.g., 5 years post-account closure for AML compliance). Anonymized data may be kept for analytics.

Your Rights

Under GDPR, you may:

  • Access your data.
  • Correct inaccuracies.
  • Request erasure (if no legal retention applies).
  • Object to or restrict processing.
  • Transfer data (portability).
  • Withdraw consent.
  • Complain to a supervisory authority.

Contact our DPO to exercise rights. Verification may be required, and responses typically occur within one month.

Data Security

We implement robust measures to prevent data loss, unauthorized access, or disclosure. Access is restricted to authorized personnel, and accounts are secured with unique IDs, passwords, and optional 2FA. You must keep login details confidential.